Shipping policy
Shipping Policy Nutra Skin UK
Last updated: July 2026
At Nutra Skin, we are committed to delivering your skincare with the same care and transparency we put into every formula. Our shipping is reliable, sustainable where possible, and designed to get your products to you safely and efficiently.
Shipping Destinations
We currently ship to addresses within the United Kingdom (mainland and selected offshore locations — please check at checkout for any restrictions). We do not ship internationally at this time.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods or sales, processing may take slightly longer. You will receive an order confirmation email immediately, followed by a dispatch notification with tracking details once your order leaves our warehouse.
Shipping Costs & Delivery Times (UK)
- Standard Shipping: £3.99 for all orders under £50.
- Free Standard Shipping: On all orders over £50.
Estimated delivery window for Standard Shipping: 7–12 business days from dispatch. This timeframe accounts for our careful packaging and fulfilment process. Delivery times are estimates and may vary due to carrier schedules, address issues, or unforeseen events (e.g., weather or high demand).
Note: Under the Consumer Rights Act 2015, unless a specific delivery date has been agreed, we must deliver your goods within 30 days of the order date. Our standard windows are well within this legal requirement.
Tracking Your Order
All orders include tracking. You will receive a notification with your tracking number via email once your parcel is dispatched. You can track your order directly through the carrier’s website or by logging into your Nutra Skin account.
Delivery Issues
- If your order has not arrived within the estimated window, please contact us at [support@nutraskin.uk] (or the email listed in your order confirmation).
- In the event of non-delivery or damage in transit, we will investigate promptly. As the retailer, we remain responsible for the goods until they are safely delivered to you or a nominated safe place.
- We may offer a replacement or full refund in line with our legal obligations and our commitment to earning your trust.
Sustainable Packaging & Shipping
We use recyclable and minimal packaging wherever possible, aligning with our commitment to a smaller environmental footprint. We partner with carriers who share our values around responsibility.
Important Information
- Address Accuracy: Please ensure your delivery address is correct at checkout. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses.
- Customs & Duties: For UK deliveries, no additional customs or import duties apply. All prices shown at checkout are final.
- Risk of Loss: Risk passes to you once the goods are delivered to the address provided (or left in a safe place if agreed).
- Changes to Policy: We may update this Shipping Policy from time to time. The version in effect at the time of your order will apply.
Our Promise
Every Nutra Skin product is dermatologically tested, cruelty-free, pet-safe, and made with care. We ship with the same standards — because your trust matters from the moment you order until the product reaches your door.
If you have any questions about shipping or your order, please contact our customer support team. We’re here to help.
Thank you for choosing Nutra Skin — Proven. Pure. Built to be trusted.